It is our pleasure to speak with these amazing guest speakers and to share their insights, experiences and expertise with you all.
Accessible transcripts are also provided for each episode, please see below.
Myth Busting -Inclusive customer service made easy. – Be #PeopleSmart
Be #PeopleSmart Founder, Jodie Greer, chats with Welco.Me Founder, Gavin Neate to dispel the myths that:
"Staff training ticks all the boxes;" and
"We can't know what our customers need until we meet them."
Gavin shares how working with military police dogs lead him to create a pioneering solution to improve customer service, and ensures we can give an inclusive first impression.
If customer service is important to you, you definitely won't want to miss this one.
You'll also hear why searching for #Goosebumps is likely to show you a picture of Gavin's arm.
Once you've taken a listen, check out http://www.wel-co.me for yourself. Even if it's just because they have such a cool web address, although once you know about them you'll no doubt want to know more.